International Customers

Dulce Porvenir Estudio (Madrid, Spain)

Dulce Porvenir Print Shop is based in Madrid (Spain)


Customers from EUROPE

We ship to the following European countries:

  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Italy
  • Luxembourg
  • Netherlands
  • Portugal
  • Sweden
  • United Kingdom

In your shopping cart, there is a shipping rates calculator available to estimate rates (in case we can ship to your country.)

International orders to Europe will ship via Express International Courier (DHL or TNT). This service quotes 48/72h. for your order to arrive, but it can usually take up to five days depending on your location and local customs offices.

Dulce Porvenir Print Shop typically ship Art Prints within (2) business days from the time of payment. You will be notified, via email, when your order ships. Then, you can find tracking information here:

Shipping price shall always include Value Added Tax (VAT), but Dulce Porvenir Print Shop is, in no way, responsible for payment of import taxes and duties.

RETURN POLICY
Please, contact Dulce Porvenir Print Shop prior to returning any item - send emails to: pedidos@dulceporvenirprintshop.com. All return shipping costs are the responsibility of the buyer if the buyer should decide not to keep the item(s). Refunds on purchases will be credited to your account within 3-5 business days of receipt of the return. Refunds will be credited to the original payment source (Credit Card, PayPal, etc.)

If you have any questions- don’t hesitate to ask before you place your order!
Contact

 

Customers from USA & CANADA

International orders to US will ship via Correos - the National Postal Service in Spain (equivalent of USPS). This postal service quotes 7-10 days for your order to arrive, but it can usually take up to five weeks depending on your location and local customs offices. All international customs and duty fees are the responsibility of the customer.

In your shopping cart, there is a shipping rates calculator available to estimate rates (in case we can ship to your country.)

Dulce Porvenir Print Shop typically ship Art Prints within four business days from the time of payment (only Open Editions). You will be notified, via email, when your order ships. Dulce Porvenir Print Shop will not ship international orders to alternate shipping addresses. International orders must be shipped to the credit card, or PayPal billing address. All orders paid for with PayPal must have verified accounts and confirmed shipping addresses. If these criteria are not met, your payment will be refunded and the order will be canceled.

Shipping price shall always include Value Added Tax (VAT), but Dulce Porvenir Print Shop is, in no way, responsible for payment of import taxes and duties, and due to the various countries that we ship to, there is no way for us to determine the amount of these fees prior to shipping. Please, contact your local customs office to determine customs fees.

Returns & Exchange Policy
Please, contact Dulce Porvenir Print Shop prior to returning any item - send emails to: pedidos@dulceporvenirprintshop.com

All return shipping costs are the responsibility of the buyer if the buyer should decide not to keep the item(s). Refunds on purchases will be credited to your account within 3-5 business days of receipt of the return. Refunds will be credited to the original payment source (Credit Card, PayPal, etc.)

If an item is damaged in transit, please ship it back and we will issue a replacement if available (or refund)

If you have any questions- don’t hesitate to ask before you place your order!
Contact 

 

All images are copyright © Rosa Álamo, and may not be reproduced without written permission.